Return or exchange

If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order. Please note that you will be responsible for the cost of returning the item.

To initiate a return, please contact our customer service at [email protected] with your order number.

Once we receive the returned products in good condition, we will refund the amount due within two weeks. Please note that shipping costs will not be reimbursed.

If you wish to return only a portion of your order, please send back only those products.


Damaged Items

In case of a damaged product, please contact our customer service at [email protected] immediately upon delivery. It is crucial to provide photographic evidence of the damage, including photographs of the outside of the box from all angles, the inside of the box and filling materials, as well as photographs of the item in its entirety and a close-up of the damage. We can only send a replacement item if these conditions are met. 

If the package appears visibly damaged upon arrival, we advise you to refuse acceptance and arrange for its direct return to us (no additional charges).

In the event of loss or damage, delivery of your item may be significantly delayed. The delivery company considers a package lost if it cannot be located after 6 weeks. We can only send a replacement once the shipment company confirms the loss or the damaged item has been returned to us.


How to do return?

1. Contact our customer service at [email protected] with your order number
2. Send your package to the address below and save the shipping receipt


Friends of the Mauritshuis Foundation
c/o return webshop
Doelenstraat 1
2511 CT The Hague, The Netherlands

Note: Shipper is responsible for the returns



Return in our store

Our shop, located in the Foyer of the Mauritshuis in The Hague, also accepts returns and exchanges. The shop operates during the same hours as the museum and does not require an admission ticket.

Returns at the store are only possible with the corresponding invoice.

Please complete the return form and include it with the product. Once you have returned your order to our store, we will process the refund within two weeks. We do not provide cash refunds for items purchased on our webshop in-store.


General return conditions

Please ensure that items are returned in their original packaging and in their original condition, if reasonably possible.

If the product or packaging is damaged beyond what is necessary to try the product, we may pass on the cost of this depreciation to you. Please handle the product with care and ensure it is well-packaged for return.

Please note that the right to return does not apply to

  • sealed products such as books (once unsealed),
  • movies, music, and food products.
By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »